We welcome feedback when:

  • We have done something well.
  • We have made a mistake.
  • We have treated you badly or unfairly.
  • We have made a wrong decision; or
  • We can do something better or differently.

We recognize that at times we may not meet your expectations. You are welcome to raise a concern about ILS through our complaint’s management process.

Please do not include any personal health information.

If you have feedback, please let us know by completing this form and sending it to:

Independent Living Services Simcoe County
15 Cedar Pointe Drive, Unit 10
Barrie, ON
L4N 5R7

Or email:  quality@ilssimcoe.ca

Alternatively, you can submit compliments or complaints via our online feedback form.

Compliments & Complaints

  • We encourage you to raise issues with the relevant member of staff providing the service in the first instance.
  • If you have any further documents relating to your feedback, please email them to quality@ ilssimcoe.ca and ensure that the subject and date are in the subject line.
  • Please provide details of the matter.
    If ‘Yes’ please provide your contact details: Note: You may make a complaint anonymously if you prefer though you will not receive a response and if you do not provide enough information, we may not act on, or be able to resolve your complaint or concerns.

Note your feedback will go to the ILS email contact and will be forwarded to the most relevant person.

We will keep your personal information confidential as far as possible. However, there may be some circumstances when your personal information will need to be provided to others as part of the process of addressing your complaint. Personal information may also be released under the provisions of the Privacy Act 1998 and may be subject to release under the Freedom of Information Act 1989. We will keep this form as part of our records. ILS collects, manages, uses and discloses personal information under the requirements of the Information Privacy Act 2014 and the Health Records (Privacy and Access) Act 1997.